Terms of Service

Welcome to Ovella Health. These Terms of Service (the “Terms”) are an agreement between you and Ovella Health LLC (“Ovella Health,” “we,” “us,” or “our”). By accessing or using www.ovellahealth.com (the “Website”), or by purchasing or using our products or services, you agree to these Terms. If you do not agree, please do not use the Website.

These Terms work together with our Privacy Policy, Medical Disclaimer, and HIPAA Notice of Privacy Practices. Our clinician course and community are also governed by our Clinician Education Terms of Use.

1. Who We Are

Ovella Health LLC provides (a) virtual (telehealth) care for women’s midlife, menopause, and hormone health; (b) free educational content; (c) paid educational products for clinicians, including our HRT prescribing course and the Ovella Clinician Collective community; and (d) curated product and supplement recommendations. You can reach us at admin@ovellahealth.com or by mail at 1914 Thomes Ave, Ste 2, #5831, Cheyenne, WY 82001.

2. The Website Is Informational — Not Medical Advice

All content on the Website is provided for general educational and informational purposes only. It is not individualized medical advice and does not create a clinician–patient relationship. Do not rely on it as a substitute for care from a licensed professional who has personally evaluated you. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Please review our Medical Disclaimer.

3. Telehealth Services

Our clinical (telehealth) services are available only to individuals physically located in states where our providers are licensed. As of the effective date above, those states are Colorado, Idaho, Montana, and Wyoming. You represent that you are located in such a state when receiving services. We do not provide emergency care and make no guarantee of the availability or timing of services. By contrast, our educational products described below may be available to clinicians more broadly.

4. Eligibility and Accounts

You must be at least 18 years old to use the Website or purchase our products. If you create an account, you agree to provide accurate information, keep it current, keep your credentials confidential, and accept responsibility for activity under your account.

5. Clinician Courses and Community

Our clinician course (HRT Prescribing for Primary Care Clinicians: From Fear to Fluency) and the Ovella Clinician Collective community (hosted on the Circle platform) are intended for licensed clinicians and clinicians in training. Your access to and use of these programs is governed by our Clinician Education Terms of Use, which include eligibility, licensing and scope-of-practice responsibilities, educational-use and intellectual-property terms, community standards, billing, refunds, and other program-specific terms. If there is any conflict between these Terms and the Clinician Education Terms of Use regarding those programs, the Clinician Education Terms of Use control.

6. Purchases, Pricing, and Subscriptions

The clinician course is a one-time payment. The Ovella Clinician Collective community is an optional subscription: when added at checkout it includes 60 days of free access, after which it is $19.99 per month or $200 per year and renews automatically at the end of each billing period until you cancel. You may cancel at any time, effective at the end of your current billing period. Prices and offers are subject to change. Payments are handled by our third-party payment processor, and by purchasing you also agree to the processor’s terms. Refunds for the course and community are governed by our Clinician Education Terms of Use.

7. Supplements and Fullscript

We share educational supplement information and offer a professional dispensary through Fullscript. We may receive compensation when you purchase through our Fullscript dispensary. Dietary supplements are not evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Talk with your own clinician before starting, stopping, or changing any supplement, especially if you are pregnant, nursing, or taking medications.

8. Third-Party Services

We rely on third-party services to operate, including Circle (community hosting), Fullscript (dispensary), our payment processor, HubSpot (email and forms), Quest Diagnostics (cash-pay lab pricing), our scheduling and patient-portal platform, and others. Your use of those services is also subject to their own terms and privacy policies. We are not responsible for the availability, security, performance, content, or practices of third-party services or websites we link to.

9. Intellectual Property

All content on the Website and in our programs — including text, graphics, logos, images, audio, video, downloadable materials, and software — is the property of Ovella Health LLC or its licensors and is protected by United States and international copyright, trademark, and other laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to view and use the Website for your own personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, sell, or otherwise exploit any content without our prior written permission. Clinician program materials are further governed by the Clinician Education Terms of Use.

10. Acceptable Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. Prohibited activities include, without limitation: attempting to gain unauthorized access to our systems; interfering with or disrupting the Website or its security; circumventing any security measures; reverse engineering any part of the Website; using the Website in a way that could damage or disrupt it; and misusing our forms or submitting false information.

11. Testimonials and Results

Testimonials, reviews, patient stories, and outcomes described on the Website reflect individual experiences and are not a guarantee of results for any other person. Results depend on many factors, including individual circumstances.

12. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OVELLA HEALTH LLC AND ITS OWNERS, CLINICIANS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, CONTENT, PRODUCTS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

You agree to indemnify and hold harmless Ovella Health LLC and its owners, clinicians, employees, and contractors from any claims, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Website, products, or services, or your breach of these Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Before filing any claim, you agree to first try to resolve the dispute informally by contacting us at admin@ovellahealth.com. Any dispute not resolved informally will be brought in the state or federal courts located in Colorado, and you consent to the personal jurisdiction of those courts. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

16. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted on this page with an updated effective date, and your continued use of the Website or our products after that constitutes acceptance. Please review these Terms periodically.

17. Contact

Ovella Health LLC · 1914 Thomes Ave, Ste 2, #5831, Cheyenne, WY 82001 · admin@ovellahealth.com · ovellahealth.com