Good Faith Estimate Notice

Your Right to a Good Faith Estimate

Under the federal No Surprises Act, you have the right to receive a Good Faith Estimate explaining how much your medical care at Ovella Health will cost. Healthcare providers are required to give patients who are uninsured or self-pay (not using insurance) a Good Faith Estimate of expected charges for items and services before they are provided.

Ovella Health is a direct-pay practice; if you are uninsured, paying out of pocket, or not running services through insurance, this right applies to you.

Transparent Pricing for Our Services

Our standard prices for visits, membership, and any other Ovella-provided services are published on our website at www.ovellahealth.com. The published prices are designed to give you clear, up-front cost information for the care we deliver. A written Good Faith Estimate tailored to your specific scheduled visits is available on request — just email admin@ovellahealth.com.

Services Ordered Through Third Parties

Ovella Health does not perform laboratory testing, imaging, or pharmacy services in our office. When your care plan includes labs, imaging, or prescription medications, those are ordered through and billed by outside facilities (your local lab, imaging center, or pharmacy). We do not have visibility into those facilities’ contracted rates with your insurer or their cash-pay pricing, and we are unable to estimate those charges for you.

We strongly encourage you to request a Good Faith Estimate directly from the lab, imaging center, or pharmacy before you complete the order, especially if you are uninsured or paying out of pocket. Those facilities have their own obligations under the No Surprises Act to provide written estimates on request.

How to Request a Good Faith Estimate from Ovella

You can request a written Good Faith Estimate for Ovella’s services before scheduling a visit, or any time during the scheduling process, by emailing admin@ovellahealth.com. We will provide your estimate within the timeframes required by federal law (within 1 business day if your visit is scheduled less than 10 business days out; within 3 business days if your visit is scheduled 10 or more business days out).

Your Right to Dispute a Bill

If you receive a bill from Ovella Health that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill through the federal patient-provider dispute resolution process. You may contact the No Surprises Help Desk at 1-800-985-3059 or visit www.cms.gov/nosurprises for information on how to file a dispute.

Keep a Copy

Be sure to save a copy or picture of any Good Faith Estimate you receive — from Ovella or from an outside facility. For questions about this notice, contact admin@ovellahealth.com.